It's been something of an option for most companies so far, but I think in 2017 companies need to really think and seriously think about how to integrate Photo Background Removing more visual storytelling into their marketing plans on social networks. Wherever possible, I also think it will be important for businesses to start thinking about how they can incorporate beacon or location marketing efforts into their strategy as well. Pretty much every app I've seen or showcased in the last year has had a location-based tag or feature, so companies are going to have to start considering integrating that as well. Advertising Continue reading below Over the past two years, we have been moving towards a significant shift in how we tell our stories through social media. In 2017, it's time to get in Photo Background Removing step with the times and start embracing that change - like now! Melissa Fach, Social Community Manager, Pubcon Melissa FachCustomer service via social media is already huge, but I think it will grow in 2017.
People prefer to do as much as possible via their phone, and we also know that people go straight to their phone to complain about things on social media while they are. Ready to go. So, all companies need to make more definite plans for how they are going to Photo Background Removing handle customer service issues via social media for 2017. Failing to handle complaints the right way, quickly, can lead to terrible public relations for any company. For instance: comcastcares unhappy customers A few things to cover: Advertising Continue reading below Uptimes and response times: Facebook already gives out badges for good response times, and both Facebook and Twitter let you set uptimes and automatically reply to messages. I recommend all businesses to learn about the Photo Background Removing customer service options available on Twitter and Facebook. Personnel: the choice of personnel is essential. Who has the temperament/self-control to handle potential and current clients in the right way? Say the wrong thing and you'll end up on the news.
Create protocols for all situations: support, questions / answers, requests, billing, complaints, user error, crisis management and trolls. Education: Make upper-level management understand how essential social media customer service is and why resources and money Photo Background Removing are needed. Another thing that will grow via social media in 2017 is video – every major social media network has focused on improving video options. Businesses of all sizes need to find creative ways to use video and reach their target audience. A boring video just won't do. I'm sure we're going to be overwhelmed with video, as we have been with content, soon enough. To stand out and be remembered, companies will have to go the extra mile. Nikki Fica, Founder and CEO, Social Photo Background Removing Media Facelift Nikki FicaSmart brands and businesses should focus on the power of influencer marketing in 2017 for great social media success. They need to understand what makes an influencer in their niche and consider micro-influencers. Brands and businesses should also explore more live video options.